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Galileo

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Who we are:
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at <a href="https://www.galileo-ft.com/working-at-galileo" rel="noopener noreferrer nofollow">https://www.galileo-ft.com/working-at-galileo</a>.
Evergreen Transparency:
Please note that this job posting is an evergreen listing, meaning we accept applications on an ongoing basis. However, it does not necessarily indicate an immediate job opening. We use this type of post because (1: we frequently have open job opportunities for our X team OR 2: we are always looking for talented people to join our X team). We appreciate your interest in Galileo, and will be sure to reach out as soon as an open job becomes available whether that’s immediately or within a number of weeks. Please also be assured that there's no need to submit multiple applications for the same role. Your initial submission will be considered for all relevant positions that match your qualifications by our Recruiting team./
Evergreen Transparency:
Ten en cuenta que este anuncio de empleo es un anuncio permanente, lo que significa que aceptamos solicitudes de forma continua. Sin embargo, no necesariamente existe una vacante inmediata. Utilizamos este tipo de anuncio porque (1: con frecuencia contratamos personas para este tipo de rol a lo largo del año. 2: siempre estamos interesados en recibir el perfil de personas talentosas para unirse a nuestro equipo). Agradecemos tu interés en Galileo y nos pondremos en contacto contigo en cuanto haya una vacante disponible, ya sea de inmediato o dentro de un tiempo. No es necesario que envíes varias solicitudes para el mismo puesto. Nuestro equipo de contratación tendrá en cuenta tu solicitud inicial para todos los puestos que se ajusten a tus habilidades.
The role: We are looking for eager software engineers who are excited to dive into engineering at Galileo and help us build payment systems at scale. Galileo removes the complexities of payments to enable companies to focus on providing their customers with seamless card issuing and peerless digital banking experiences. On our team, you will be in the middle of it all – implementing new functionality, squashing bugs, testing and deploying, monitoring and supporting mission critical systems, working on hyper scale modern payment technology, and continually growing as an engineer. You’ll face and solve a wide range of challenges: technical, product domain, and operational, shaping your personal growth and career along the way.
What you’ll do: ● Be an integral part the development and testing of our systems and services ● Help translate product requirements into user stories and technical solutions ● Implement and support highly available and scalable services in a production environment that impacts millions of individuals ● Generate ideas for process improvement, initiatives, and new technologies ● Communicate and collaborate with project leads, product managers and other software developers
Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
What you’ll need: ● Bachelor's Degree in Computer Science or related fiel ● 1+ years of experience or demonstrable equivalent, including school projects or internships ● Demonstrable programming experience, ideally on a modern stack. Internships and relevant school experience will be considered. ● Willingness to roll up your sleeves, collaborate with others, and get stuff done ● Some exposure to database and cloud technologies ● Strong problem-solving skills
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. This role may also be eligible for a bonus and/or long term incentives. Your recruiter will provide more information to you. All roles are eligible for competitive benefits. More information about our employee benefits can be found in the link below. 
BenefitsTo view all of our comprehensive and competitive benefits, visit our <a href="https://sofietyinfo.sofi.com/sofi-benefits?_gl=1*1qgenw0*_ga*OTg0NjA3NjE5LjE2ODg2NjIyNjI.*_ga_KEZMZR4YK5*MTcwMDU4MzEzMC4zMi4xLjE3MDA1ODM0MTMuNjAuMC4w" target="_blank" rel="noopener noreferrer nofollow">Benefits at SoFi & Galileo</a> page!

Senior Software Engineer at Galileo

Who we are:
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here.  Galileo is a financial...

Senior Software Engineer

Who we are:
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at <a href="https://www.galileo-ft.com/working-at-galileo" rel="noopener noreferrer nofollow">https://www.galileo-ft.com/working-at-galileo</a>.
The role: 
The Client Relationship Manager will be responsible for managing and strengthening strategic relationships with clients, serving as the primary point of contact to ensure their satisfaction and success. This role involves developing tailored account plans, proactively resolving issues, identifying growth opportunities, and collaborating with internal teams to deliver exceptional client experiences. Additionally, the role focuses on implementing communication strategies, monitoring performance metrics, and identifying industry trends to keep clients informed and engaged.
Key Responsibilities:
<ul>
<li>Manage client relationships and develop customized account strategies.</li>
<li>Resolve issues proactively and monitor key performance metrics.</li>
<li>Identify upselling and cross-selling opportunities to drive growth.</li>
<li>Provide consistent updates on product enhancements and market trends.</li>
<li>Collaborate with internal teams to ensure seamless client experiences.</li>
</ul>
Qualifications:
<ul>
<li>Proven experience in similar roles, preferably in Banking or fintech.
</li>
<li>Strong industry knowledge and analytical skills.</li>
<li>Excellent communication skills with the ability to manage long-term relationships.</li>
<li>Proactive mindset and ability to thrive in fast-paced environments.</li>
</ul>
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. This role may also be eligible for a bonus and/or long term incentives. Your recruiter will provide more information to you. All roles are eligible for competitive benefits. More information about our employee benefits can be found in the link below.
Benefits
To view all of our comprehensive and competitive benefits, visit our <a href="https://sofietyinfo.sofi.com/sofi-benefits?_gl=1*1qgenw0*_ga*OTg0NjA3NjE5LjE2ODg2NjIyNjI.*_ga_KEZMZR4YK5*MTcwMDU4MzEzMC4zMi4xLjE3MDA1ODM0MTMuNjAuMC4w" target="_blank" rel="noopener noreferrer nofollow">Benefits at SoFi & Galileo</a> page! 
US-Based Base Compensation
$96,000 - $180,000 USD

Client account manager at Galileo

Client account manager

Who we are:
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at <a href="https://www.galileo-ft.com/working-at-galileo" rel="noopener noreferrer nofollow">https://www.galileo-ft.com/working-at-galileo</a>.
The role:
As a Telephony Engineer, you will assist in building out a best-in-class communications platform, Genesys. 
What you’ll do: 
<ul>
<li>Administration of Genesys platform </li>
<li>Learn IVR process flows and architecture and implement new/ modified flows </li>
<li>Resolve service requests </li>
<li>Liaise with our Technical Account Manager and Genesys Support when issues arise </li>
<li>Handle all technical support questions related to Genesys </li>
<li>Drive root cause analysis and path to permanent resolution for major issues </li>
<li>Generate reporting dashboards, including trend analysis </li>
<li>Share insights on fixes and enhancements needed to prevent recurring issues</li>
</ul>
What you’ll need: 
<ul>
<li>Bachelor's degree in Computer Science or 3+ years of relevant experience</li>
<li>2+ years of system administration experience </li>
<li>Advanced understanding of IVR technology and related telecommunications devices, networks, software, and systems. </li>
<li>Past engineering experience is preferred </li>
<li>Strong attention to detail </li>
<li>Ability to work responsibly without direct supervision, with a proven ability to prioritize and multitask in a fast-paced environment </li>
<li>Available to be on-call in a rotating schedule</li>
</ul>
Nice to have: 
<ul>
<li>Experience with Javascript and other coding languages is preferable</li>
<li>An understanding of Galileo Operations, Products, and Services </li>
<li>Hunger to always take on more, new challenges </li>
</ul>

Telephony Engineer at Galileo

Telephony Engineer

About the Company

&lt;p&gt;Galileo provides a variety of financial services, including payments and transfers, deposits, credit cards, data and analytics, and risk management.&lt;/p&gt;

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Galileo

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